Technical Support → Business Intelligence

Hi, I'm Dylan Elo — turning support insights into data stories.

Technical Support & Implementation specialist evolving into Business Intelligence. I translate hands-on incident patterns into dashboards, data models, and decision-ready visuals.

See the work Let's talk
Live: Tokyo → Remote

Stabilizing travel systems at EXO Travel Japan (via Infosys) while building BI projects in Python, SQL, and the Google ecosystem.

Focus
BI & Analytics
Stack
Python · SQL
Cert
Google BI

About

From incident triage to proactive intelligence

I keep travel tech systems healthy and translate operational noise into signal — dashboards that prevent fires instead of just putting them out.

What I do today

Technical Support & Implementation for Tourplan and connected tools across EXO Travel Japan, ensuring integrations and features launch smoothly.

  • Diagnose and document incidents for dev and vendor teams
  • Lead UAT and rollout coordination for new features
  • Build ad-hoc reports and dashboards for ops visibility

Building toward BI

Pursuing the Google BI Professional Certificate and designing self-directed analytics cases that combine dimensional modeling, ETL pipelines, and visualization.

Data Modeling ETL / SQLite Dashboard Design Python SQL Chart.js Stakeholder Docs

Projects

BI work that blends support instincts and data storytelling

Case studies and dashboards that practice the full loop: dimensional modeling, ETL, validation, and clean visuals for decision-makers.

BI Case Study Personal Project

Studio Pierrot Anime Analytics

Designed a dimensional model, built a SQLite warehouse via Python ETL, and created a multi-tab dashboard analyzing anime IP performance — comparing legacy franchises to current industry hits, with simulated financial metrics.

Not affiliated with Studio Pierrot. Built alongside the Google BI Professional Certificate.

Python ETL SQLite Dimensional Modeling Chart.js Jikan API
View case study Launch dashboard
BI Capstone Applied Analytics

Japan Inbound Travel Intelligence Hub

Built a central intelligence hub for a Japan DMC — covering demand dashboards, FX impact analysis, seasonality patterns, airport capacity monitoring, and 2026 staffing forecasts to prepare for the inbound tourism surge.

Python SQL Chart.js Time-series Forecasting
View dashboard GitHub

Experience & Education

Roots in support, growing into BI

A career timeline mixing incident analysis, implementation, and formal learning — all steering toward decisions driven by data.

Experience

May 2025 – Present

Technical Support & Project Implementation

EXO Travel Japan (via Infosys) · Tokyo, Japan

  • Investigate incidents across Tourplan and connected tools, documenting for dev/vendor teams.
  • Lead UAT and rollout coordination for new features and integrations.
  • Create ad-hoc reports and dashboards in the Google ecosystem for ops visibility.
Sep 2023 – Mar 2024

Customer Support — Incident Analyst

Maviance PLC · Douala, Cameroon

  • Implemented trend analysis to reduce incident recurrence.
  • Delivered insights to product and engineering teams for faster remediation.
Sep 2021 – Jul 2023

Technical Support

Meels & Beez · Douala, Cameroon

  • Partnered with engineering to troubleshoot and remediate issues.
  • Specialized in API integration support for financial technology tools.
Jan 2021 – Jul 2021

IT Business Unit Intern

Atlantique Assurances IARDT

  • Introduced analytical tools to cut recurring incidents by ~30%.

Education

In progress

Google Business Intelligence Professional Certificate

Google / Coursera

Coursework in data modeling, ETL pipelines, dashboards, and stakeholder communication. View Course 1 credential →

Sep 2017 – Jul 2019

Software Engineering

ESPRIT · Tunis, Tunisia

Projects-based learning: web development, software architecture, and project management.

Sep 2016 – Jul 2017

Bachelor's in Applied Mathematics

Le Mans Université · Le Mans, France

Focus on Finance, Insurance, and Healthcare applications.

Contact

Let's build the next dashboard together

Open to BI roles, analytics projects, and collaborations. If you have a question or just want to say hi, drop a line.

Say hello
GitHub LinkedIn Twitter